How to Unbind 2FA
Account Functions and 2FA
Content of this article:
This guide provides step-by-step instructions on how to unbind 2FA both on the web and on the app. It is intended for scenarios where you can log in normally and Google Authenticator is still operational. If you've moved to a new device where Google Authenticator is no longer functional, you will need to unbind and rebind it on your new device.
If you have lost access to Google Authenticator, please refer to the following article: How to Set Up or Reset Two-Factor Authentication (2FA).
Note: Withdrawals and C2C selling will be disabled for 24 hours after changing or unbinding the authenticator. This is done for security reasons.
How to Unbind 2FA on the Web
To unbind Google Authenticator:
- Log in to the XT website.
- Navigate to the Security Center page.
- Locate the Google Authenticator option and click Unbind.
- Enter the Google Authenticator code and email verification code to pass the security check, then click Submit to successfully unbind your Google Authenticator.
To unbind your phone number:
- Log in to the XT website.
- Go to the Security Center page.
- Find the phone option and click Unbind.
- Enter the Google Authenticator code and email verification code to pass the security check, then click Submit to successfully unbind your phone number.
How to Unbind 2FA on the App
To unbind Google Authenticator on the app:
- Navigate to Personal Center > Security Center > Google Authenticator > Enabled.
- Enter the Google Authenticator code and email verification code to complete the unbinding process.
To unbind your phone number on the app:
- Go to Personal Center > Security Center > Google Authenticator > Enabled.
- Enter the Google Authenticator code and email verification code to complete the unbinding process.
If you have inquiries or need further assistance, please contact customer support. XT is dedicated to assisting you throughout the Unbinding process.